IES College

Terms of Enrolment

Index

Fees:

All program fees stated on the IES College website, in IES College program brochures and other IES College marketing material are subject to review and change, at least annually.

Fees will NOT be changed once a Offer Letter / Written Agreement has been issued to a student offering enrolment into an IES College program(s).

Fees for UQ undergraduate programs that students may enter into upon graduation from IES College may vary. IES College has no control over the fees set by UQ for their programs, or the changes that may occur to these program fees.

A student's enrolment may be cancelled should they fail to pay the appropriate fees, as outlined in their Offer Letter / Written Agreement.

Foundation Year, Foundation Year & EPP Package, Foundation Year, EPP & PFYE Package:
Program fees must be paid in advance in two instalments at the times outlined in the students Offer Letter / Written Agreement.

Cert IV / STEM:
Program fees must be paid in advance, typically in one instalment (unless otherwise arranged) at the time(s) outlined in the students Offer Letter / Written Agreement.

GE / PTE:
Program fees must be paid in full in advance (unless otherwise arranged), as outlined in the students Offer Letter / Written Agreement.


Refunds

Foundation Year and Foundation Year Package(s), including EPP, students

  1. IES College agrees to refund within 28 days and without deduction, all fees paid where the student provides acceptable certified evidence that the application made for a student visa was rejected by the Australian immigration authorities.
  2. IES College agrees to refund within 28 days of the receipt of written notice of cancellation by the student (or parent/guardian if student is under 18), fees paid by or on behalf of the student less the amounts to be retained as detailed below:
    • Until three calendar months prior to the scheduled beginning of the program there is applicable to all enrolments, a non refundable fee of AUD $300 to cover commissions payable to agents, marketing charges and administrative costs.
    • If notice of the cancellation is received between one and three calendar months prior to the scheduled beginning of the program, IES may retain that portion of the fees relating to administrative costs and course levies - AUD $2900.
    • If notice of cancellation is received less than one calendar month prior to the scheduled beginning of the program or after the program has begun there will be no refund of any money paid.
  3. If a student is provisionally enrolled, on condition of achieving evidence of acceptable English Language Proficiency, and the student cannot achieve the required level, all tuition fees and charges corresponding to the IES Foundation Year will be refunded less a charge of AUD $300. In such cases, if the student was referred to IES by an agency, the sum paid to this agency will be non-refundable.
  4. If a student becomes a permanent resident of Australia during the program no refunds are payable. No guarantees of university places will apply to such students.
  5. IES agrees to refund all money paid if the offer of a place is withdrawn, except where the offer was made on the basis of incorrect or incomplete information supplied by the student. In this case the same amounts will be retained as detailed under point two above. The date of the offer being withdrawn will correspond with the date of notice of cancellation in point two above.
  6. IES will consider the following exceptional circumstances as grounds for a student's withdrawal from the program:
    • Illness or disability
    • Death of a close family member
    • Political, civil or natural event which prevents the full payment of fees
    When acceptable documentary evidence is produced, refunds will be at the discretion of IES.
  7. In the unlikely event of IES being unable to deliver the course in full, the student will be offered a refund of all the course money paid to date.
    The refund will be paid within two weeks of the day on which the course ceased being provided. Alternatively, if IES is unable to provide a refund, the Tuition Protection Service (TPS) will place the student in a suitable alternative course at no extra cost to you.
    Finally, if the TPS cannot place the student in a suitable alternative course, or if this is not possible, the student will be eligible for a refund as calculated by the fund manager.
  8. Refunds will be made to the student in Australian dollars or equivalent, as at the date of transaction, and will exclude currency transfer charges.
  9. This agreement and the availability of a complaints and appeals process does not remove the right to take further action under Australia's consumer protection laws.
Cert IV (STEM) students
  1. IES agrees to refund within 28 days and without deduction, all fees paid where the student provides certified evidence that the application made by the student for a student visa was rejected by the Australian immigration authorities
  2. IES agrees to refund within 30 days of the receipt of written notice of cancellation by the student (or parent/guardian if student is under 18), fees paid by or on behalf of the student less the amounts retained as detailed below:
    • If notice of the cancellation is received between one (1) and three (3) calendar months prior to the scheduled beginning of the program, there is applicable to all enrolments, a non refundable fee of AUD $300 to cover commissions payable to agents, marketing charges and administrative fees.
    • If notice of the cancellation is received less than one (1) calendar month prior to the scheduled beginning of the program or after the program has begun there will be no refund of any money paid.
  3. If a student is provisionally enrolled, on condition of achieving evidence of acceptable English Language Proficiency, and the student cannot achieve the required level, all tuition fees and charges corresponding to the Cert IV (STEM) program will be refunded less a charge of AUD $300. In such cases, if the student was referred to IES by an agency, the sum paid to this agency will be non-refundable.
  4. If a student becomes a permanent resident of Australia during the program no refunds are payable. No guarantees of University places will apply to such students.
  5. IES agrees to refund all money paid if the offer of a place is withdrawn except where the offer was made on the basis of incorrect or incomplete information supplied by the student. In this case the same amounts will be retained as detailed under point two (2) above. The date of the offer being withdrawn will correspond with the date of notice of cancellation in point two (2) above.
  6. IES will consider the following exceptional circumstances as grounds for a student's withdrawal from the program:
    • Illness or disability
    • Death of a close family member
    • Political, civil or natural event which prevents the full payment of fees
    When acceptable documentary evidence is produced, refunds will be at the discretion of IES.
  7. In the unlikely event of IES being unable to deliver the course in full, the student will be offered a refund of all the course money paid to date.
  8. The refund will be paid within two (2) weeks of the day on which the course ceased being provided. Alternatively, if IES is unable to provide a full refund, the Tuition Assurance Scheme (TAS), ACPET-OSTAS will place the student in a suitable alternative course at no extra cost to you. Finally, if ACPET-OSTAS cannot place the student in a suitable alternative course, or if this is not possible, the student will be eligible for a refund as calculated by the fund manager.
  9. Refunds will be made to the student in Australian dollars or equivalent, as at the date of transaction, and will exclude currency transfer charges.
  10. This agreement and the availability of a complaints and appeals process does not remove the right to take further action under Australia's consumer protection laws.
GE students
  1. IES College agrees to refund within 28 days and without deduction, all fees paid where the student provides acceptable certified evidence that the application made for a student visa was rejected by the Australian immigration authorities
  2. Where IES College has received tuition fees from the agent/parent/student, IES College agrees to refund within 28 days of the receipt of written notice of cancellation by the student (or parent/guardian if the student is under 18), fees paid by or on behalf of the student less the amounts to be retained as detailed below:
    • Until six (6) weeks prior to the scheduled beginning of the program there is applicable to all enrolments, a non refundable fee of AUD $100 to cover marketing charges and administrative costs.
    • If notice of the cancellation is received between two (2) and six (6) weeks prior to the scheduled beginning of the program, IES College may retain a portion of the fees relating to administrative costs and course levies - 30 percent (%) of the tuition fees paid.
    • If notice of cancellation is received less than two (2) weeks prior to the scheduled beginning of the program or after the program has begun there will be no refund of any money paid. If the student was referred to IES College by an Approved Agency, the sum paid to this agency will be non refundable.
  3. IES College agrees to refund tuition fees paid to IES College if the offer of a place is withdrawn, except where the offer was made on the basis of incorrect or incomplete information supplied by the student. In this case the same amounts will be retained as detailed under point two (2) above. The date of the offer being withdrawn will correspond with the date of notice of cancellation in point two (2) above.
  4. IES will consider the following exceptional circumstances as grounds for a student's withdrawal from the program:
    • Illness or disability
    • Death of a close family member
    • Political, civil or natural event which prevents the full payment of fees
    When acceptable documentary evidence is produced, refunds will be at the discretion of IES.
  5. In the unlikely event of IES College being unable to deliver the program in full, the student will be offered a refund of all the course money paid to date. The refund will be paid within two (2) weeks of the day on which the program ceased being provided.
  6. Refunds will be made to the student in Australian dollars or equivalent, as at the date of transaction, and will exclude currency transfer charges.
  7. Refunds or General English makeup classes are not available as a result of occasional missed classes due to minor illness or minor disruptions due to weather, public transport and the like.
  8. This agreement and the availability of a complaints and appeals process does not remove the right to take further action under Australia''' consumer protection laws.
  9. Agent Responsibilities, as per the IES Agency Agreement(s);
    • Where the student/parent has paid tuition fees directly to the Approved IES Agent and where the student is deemed by IES College entitled to a refund as outlined in point two (2) above, IES College will refund the appropriate portion of the tuition fees (excluding any upfront commission) to the approved agent. The Agent will then refund the student/parent the correct portion of the tuition fees (as per point two (2) above) to the student/parent.
    • Where the student/parent has paid tuition fees directly to the Approved IES Agent and where the student is deemed by IES College entitled to a refund as outlined in point three (3) above, IES College will refund to the Approved Agent the tuition fees received from the agent. The Agent will then refund the student/parent the tuition fees (as per point three (3) above) to the student/parent.
    • Refunds to the student/parent from an IES Approved Agent, where the Agent has received direct payment for tuition fees, may be issued in local currency, where appropriate.
    • IES Approved Agents are to uphold the International Education and Training Agent Code of Ethics, particularly in relation to student refunds.
PTE students
  1. IES College agrees to refund within 28 days and without deduction, all fees paid where the student provides acceptable certified evidence that the application made for a student visa was rejected by the Australian immigration authorities.
  2. IES College agrees to refund within 28 days of the receipt of written notice of cancellation by the student (or parent/guardian if the student is under 18), fees paid by or on behalf of the student less the amounts to be retained as detailed below:
    • Until one (1) week prior to the scheduled beginning of the program there is applicable to all enrolments, a non refundable fee of AUD $200 to cover administrative costs.
    • If notice of the cancellation is received less than one (1) week prior to the scheduled beginning of the program, IES College may retain that portion of the fees relating to administrative costs and course levies - AUD $500.
    • If notice of cancellation is received after the program has begun there will be no refund of any money paid.
  3. If a student is provisionally enrolled, on condition of achieving evidence of acceptable English Language Proficiency, and the student cannot achieve the required level, all tuition fees and charges corresponding to their IES College program(s) will be refunded less a charge of AUD $200. In such cases, if the student was referred to IES College by an agency, the sum paid to this agency will be non-refundable.
  4. If a student becomes a permanent resident of Australia during the program no refunds are payable.
  5. IES College agrees to refund tuition fees paid to IES College if the offer of a place is withdrawn, except where the offer was made on the basis of incorrect or incomplete information supplied by the student. In this case the same amounts will be retained as detailed under point two (2) above. The date of the offer being withdrawn will correspond with the date of notice of cancellation in point two (2) above
  6. IES will consider the following exceptional circumstances as grounds for a student's withdrawal from the program:
    • Illness or disability
    • Death of a close family member
    • Political, civil or natural event which prevents the full payment of fees
    When acceptable documentary evidence is produced, refunds will be at the discretion of IES.
  7. In the unlikely event of IES College being unable to deliver the program in full, the student will be offered a refund of all the course money paid to date. The refund will be paid within two (2) weeks of the day on which the program ceased being provided.
  8. Refunds will be made to the student in Australian dollars or equivalent, as at the date of transaction, and will exclude currency transfer charges.
  9. This agreement and the availability of a complaints and appeals process does not remove the right to take further action under Australia's consumer protection laws.


Student Responsibilities:

Students studying at IES College under a student visa must abide by all terms and conditions of their visa , including:

In addition to any visa conditions, all students must abide by the rules and regulations of the college as detailed in the Student Handbook relevant to their program. Copies of the Student Handbook(s) are made available to students via the website, or a copy can be requested by contacting Student Services

Students must supply IES College with their current residential address, email address, mobile telephone number and emergency contact information when studying in their program and notify of any change of address within 7 days.

Students must retain a copy of their Offer Letter / Written Agreement, as well as copies of payment receipts for tuition and non tuition fees.

Sharing Information:

Where appropriate, IES College will share the student's academic and personal details with The University of Queensland, for the purpose of subsequent enrolment into an undergraduate program and ongoing contact during the undergraduate program.

Where appropriate, IES College will have access to students contact details and academic results obtained in any subsequent undergraduate programs at UQ.

Where appropriate, IES College may use the VEVO website to confirm students' visa status and conditions.

IES College will not provide student details to any other party without written permission from the student, or their parent/guardian if under 18 years of age.

For Student Visa holders ONLY - IES College may provide Australian government entities with information regarding the student as requested and in accordance with the relevant legislation. In particular, student information may be made available to Commonwealth and State agencies pursuant to obligations under the ESOS Act and National Code 2018. IES College is required to advise DHA of certain changes to a student's enrolment and any breach by a student of a student visa condition relating to poor attendance or unsatisfactory academic performance/progress.

For Foundation Year / Foundation Year package students ONLY - IES College has an obligation to monitor academic progress and attendance throughout a student's enrolment. Failure to make satisfactory progress and / or failure to maintain a minimum 80% attendance may result in IES College reporting the student, via PRISMS, in accordance with s19(2) of the ESOS Act.

For Cert IV / STEM students ONLY - IES College has an obligation under the Student Identifiers Act 2014 to use student contact details and passport information to apply for, or perform a check for an existing Unique Student Identifier (USI) within the online USI portal.

For more information please refer to the Privacy Policy, which can be located on the website at https://iescollege.com/privacy-policy.html

For U18 ELICOS (GE, EPP, PTE) students ONLY - IES College has an obligation under the ELICOS Standards 2018 to share assessment results and progress reports with a student's parent(s) / guardian(s) where the student is under 18 years of age.

Deferment, Suspension, and Cancellation of Enrolment

IES College reserves the right to suspend or cancel a student's enrolment in any of the IES College programs under any of the following circumstances:

  1. The student has failed to pay an amount they were liable to pay to IES College for their program(s);
  2. The student breached a condition of their student visa;
  3. If the student is under 18 years of age and refuses to maintain approved care arrangements without sufficient reason acceptable to IES College;
  4. Behaviour unacceptable to IES College, including but not limited to behaviour as described in the IES College Student Code of Conduct (available publicly on the IES College website)

If the students enrolment is suspended or cancelled by IES College in accordance with any of these conditions listed above no refund of tuition fees is payable.

Students may request a deferment or suspension of their studies in any IES College program on the grounds of compassionate or compelling circumstances. More information relating to this process can be found on the website, by reference in the relevant Student Handbook, or by requesting a copy of the related policy documents from Student Services.

For Foundation Year students ONLY - students may be refused continued enrolment into the second semester of studies if they have achieved an average academic grade of 3 or less in the first semester report.


Limit of IES' Responsibility:

While IES College emphasises the value of pastoral care and seeks to make appropriate and useful services available to students, whether a student avails him or herself of these services is a matter of individual choice.

IES College, its employees, agents or related entities expressly disclaim to the full extent permitted by the law, any liability arising out of, or in respect to information, advice or opinion provided by IES College, its employees or related entities in relation to any matters other than the IES College programs specifically.

While IES College is anxious to ensure the well being of students who are minors, and will endeavour to provide reasonable supervision of such students, no responsibility is taken by IES College for the conduct and upbringing of students studying in the IES College programs.

ACCOMMODATION AND WELFARE SERVICES

Airport Reception

Students can request airport pick-up and be transported to their accommodation when they first arrive in Brisbane. Students should clearly inform IES College or nominated contact, of the date and time of their arrival. This should occur more than ten (10) business days before arrival. There is a fee for this service. Airport pick-up is compulsory for under 18 students, who are not travelling with their parent/guardian, or approved relative (over 21).

Please note that this fee is charged per airport visit. If IES College and APU service company are not informed of a cancellation or flight delay in advance, this sum may be charged again for another visit. Airport pick-up is only for the student - parents should make their own arrangements.


Initial Accommodation

Many students will require accommodation to be arranged before their arrival. It is important to provide IES College with details of the type of accommodation required when completing the application form. Students will be charged for 4 weeks rent initially; details of this will be outlined in the Offer Letter / Written Agreement.

Students need to provide this information within 7 business days of arrival, or provide information of the accommodation they have arranged themselves.

If students are happy with the initial arrangements made by IES College and would like to continue to stay, they will need to pay the appropriate fees depending on the type of accommodation.

Please note that students who choose to leave their initial accommodation before 4 weeks have passed are not entitled to any refund of money.

Homestay

AHN will place students into Homestay for a fee. This can be done as part of the initial accommodation arrangements (see above) or after they have started the program. Students have a better chance of obtaining a family that meets their requirements, if students submit their requirements to AHN. All Homestays are visited regularly to ensure they conform to the accepted standards for Homestays throughout Australia.

Students may request specific requirements such as social, religious or otherwise, and AHN will make every attempt to provide these. However, it is important to recognise that it may not be possible to source homestays of a particular profile and students should be prepared to adapt to the life of the host family during their stay.

All money should be paid directly to AHN. Students are required to be two weeks ahead in their payments. Students wishing to leave homestay should provide at least two weeks notice. Once a student has been placed into a homestay, no refund is due, whether or not the student decides to stay.

Please note the following:
Welfare arrangements for under 18's

Students who are under 18 years of age may require IES to approve their welfare arrangements as per the Australian Government Regulations, unless they have a parent / guardian, or relative over 21 (who has been approved by IES College as a suitable guardian), that they will live with during their study in Australia.

Students under 18 at the time the course starts will be required to live in Student One, Urbanest, ASA or a Homestay. Details can be viewed on our website, along with the detailed description of the IES College Under 18s policy.

Please also note that students, who are under 18 when they commence their undergraduate program, will have their guardianship transferred to UQ, and monitored by UQ Student Services until their 18th birthday. Please contact IES College Student Services for more details.

Scholarships

Foundation Year students ONLY
IES Foundation Year scholarships may not be used in conjunction with each other or any additional discounts unless otherwise specified.

If a student is successful in their application for an IES Foundation Year scholarship, they will automatically be declared ineligible for any of the other IES Foundation Year scholarship.

Unless otherwise stated, IES Foundation Year scholarships are paid retrospectively upon successful graduation from IES College and entry into The University of Queensland.


Glossary

Academic Progress refers to the measurement of advancement within a program towards the completion of that program irrespective of whether program completion is identified through academic merit or skill based competencies.
Cert IV / STEM refers to IES College's Certificate IV in University Preparation program, or STEM High Achievers program.
DHA refers to the Department of Home Affairs, responsible for studying in Australia and visa related issues. The Department of Immigration and Border Protection no longer exists and all related activities now come under the DHA.
ESOS refers to the Education Services for Overseas Students Act 2000, this act regulates the delivery of education services to International students.
Foundation Year refers to the IES Foundation Year Programs in its various forms; Express, Standard and Extended.
GE refers to IES College's General English program.
Package(s) refers to enrolments into the Extended Foundation combined with enrolment in the EPP (English Preparation program), and/or PFYE (Pre Foundation Year English program).
PRISMS refers to the Provider Registration and International Student Management System, that is used to process information given to relevant Australian government departments.
PTE refers to IES College's Pearson Test for English Preparation program.
TPS refers to the Tuition Protection Service, which protects students against provider default, in terms of refunds of tuition fees paid.
USI refers to the Unique Student Identifier, applicable to the Certificate IV program only, is a government initiative allowing all nationally recognised training records of a student to be linked together and accessed by the student via login. Students studying the Cert IV program must have a USI before they can be issued with a completion certificate.
VEVO refers to the Visa Entitlement Verification Online website, which is an online service to check visa details and conditions.